Visitor
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2 Messages
Literally the worst customer experience I have ever had to deal with in my life.
I am so sick and tired of dealing with the A.I. that xfinity forces you to go through for 20-30 minutes before you can reach an agent. It's absolutely ridiculous. Xfinity internet just goes down randomly throughout the day and you report an outage and the A.I. says "We don't see any outages in your area".
It's absolutely infuriating, it makes you go through the same mind-numbingly retarded steps every time.
1.check that your internet chord is firmly screwed in
2. check that your power cable is plugged in
3. un plug and plug in again after 30 seconds.
4. oh that didnt fix it? Lets schedule you an appointment for a technician to come in on another day.
Yeah genius I have done that before the last 20 times I have had to call cause your service goes down randomly.
[Edited: Language] GET ME TO AN AGENT PLEASE. I honestly don't understand why your company cannot read the room. People hate dealing with this. It's honestly terrible.
Worst service model ever.
XfinityAlfonso
Official Employee
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2.1K Messages
2 hours ago
Hello user_g5sdo6 thank you so much for taking the time to reach out here via our Xfinity Forums and sharing your experience! The Xfinity Assistant is designed to help resolve most common problems through automated troubleshooting. We are always looking for feedback on how to improve any aspect of how we engage with you. It sounds like you're having connection issues, and we have a ton of great resources that can help self-diagnose potential signal concerns.
ANSWERED: Tips for troubleshooting your Xfinity Internet connection
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user_g5sdo6
Visitor
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2 Messages
2 hours ago
See how obnoxious that post was? That is the feeling of rage your customers feel after trying to get to a human being.
I would happily pay more money per month to get to a human being that lives on my continent when I call.
Lets just call it what it is. Cost cutting.
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