Linking accounts is broken

I just get an error saying these accounts cannot be linked. 5 hours on phone and chat with customer service later and we are still in the same place.

WHAT IS GOING ON?

Responses

XfinityAdrienne

Official Employee

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1.3K Messages

5 months ago

Hey there, user_vhijlu! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the troubles with linking accounts together, it certainly is not what we want for our customers. While speaking with our team members, did they open a ticket for our advanced repair team?

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user_7v0woa

1 Message

They did not. They said they didn't have the option to

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4 months ago

0

XfinityJamesC

Official Employee

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2.2K Messages

Thank you for letting us know about this, @user_7v0woa. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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