linked user account create

A new linked user account was created when I changed my internet plan. Now I am receiving new equipment and I don't know how to proceed.

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user_727cc4

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30 days ago

Now just a few minutes ago I received and email stating that my xfinity account cancellation request has been received ??

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user_727cc4 Hello and thank you for reaching out via our Xfinity Community Forums. It sounds like that is not something you wanted to happen. I would be happy to look into why you received that notification and help stop the change from happening to your account. To get started, please send a Direct Message with your full name and address.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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29 days ago

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EG

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115.4K Messages

29 days ago

Concern moved here to the Customer Service help section.

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Customer Service

user_727cc4

linked user account create

user_727cc4

XfinityChristy

EG

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