1 Message
Link account problem
I need a manager to contact me. I have had the biggest run around using chat support, and need someone capable to actually help me.
back story: I needed to cancel my services, which took two hours on customer services. Also approximately four chats with the chat agent, because I had to return my equipment to a xfinity store since the equipment was removed from my account (I believe I was charged for it as well). When I finally moved I decided to get services again. My apartment used a website to help make things easier, but this created a new account. I have not been able to link my accounts. When I initially received my equipment the chat support agent said they would automatically link. Cool. Time goes by and nothing is linked. I contact the chat agent again to link account, they say they do but nothing is actually done. I received a text that my service would be disconnected, so I make a payment. I then ask the chat agent to ensure everything is fine because I have had issues with my accounts linking, they say everything is up to date and my service won’t be interrupted. Come today and my services are interrupted because none of these people have been able to properly assist me.
XfinityShawn
Official Employee
•
1.7K Messages
2 years ago
@user_52pt3i This isn't the experience we want for any customer to have, so my Xfinity team appreciates you bringing this to our attention. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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