Visitor
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6 Messages
Lines Switched/Pole Removal
We have finally had DTE out to replace a leaning/falling apart utility pole in front of my house. We thought they would also remove the pole especially because it's falling apart and the kids have gotten hurt from all the junk falling from it. The last Comcast tech that was out wouldn't even go up the pole to fix my service because it was so badly leaning... Anyway, New pole & old pole still literally in front of my house. It's dangerous. DTE said good luck getting Comcast out to change lines and remove the pole, he has personally witnessed it taking years. I don't know who I can contact to get this taken care of before it hurts someone. All agents I've spoken to have absolutely no idea. Do I go to the news?!?
CCAshley1
Retired Employee
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746 Messages
5 years ago
I would be happy to help and look into your pole concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click the chat icon, then the pencil/pad and then Xfinity support.
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Kayk1005
Visitor
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6 Messages
5 years ago
I would like to message you but it is not allowing me...
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BruceW
Gold Problem Solver
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27.4K Messages
5 years ago
To send a "Peer to peer" ("Private") message you may need to:
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