2 Messages
Lines Rerun
I am on the board of my HOA. On HOA property is an Xfinity box with multiple cables running to homes. There was a tree near the box and over time it encompassed the wires so that they ran through a root. We have had the tree removed and would like to have the stump removed as well. However, our tree service informed us we need to have the wires re-run first as removing the stump will damage the wires. I have called the help line multiple times and was finally able to get a technician out after a week. He said the tree is negatively affecting the service on the wires but the job was required a different, more heavy duty, team. He said he made an appointment for them to come that day but they did not. I called and made another appointment but no one has yet to come out. It has now been two weeks since I initially contacted Xfinity.
XfinityGabriel
Official Employee
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3.1K Messages
3 years ago
Hi, @user_9eca30! Thanks for taking the time to contact XFINITY over our forums page for help with getting those wires relocated and for your patience while waiting for a response. I have an HOA for my home, so I can understand the importance of getting this resolved as quickly as possible. We are the perfect team to contact for help. To get started, would you mind sending us a direct message with your first/last name and full address? You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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EG
Expert
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117.1K Messages
3 years ago
The concern is not "Xfinity Compliments" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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