Visitor
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1 Message
Lines have fallen from utility pole
Hello,
im having some trouble getting help in regards to downed Xfinity lines on my property. I live in a row-home and all of xfinity’s lines come off of shared poles in our alley ways. Mine have become disconnected and fallen across the alley where people walk and drive. I’ve got them lifted to the point where it’s mostly out of the way but it’s still a huge safety hazard. I’ve been told to submit requests by customer service who just has me fill out an online report. Who can actually schedule a tech? Seems crazy that it’s so difficult.
XfinityDena
Official Employee
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4K Messages
8 hours ago
Hello @user_ugzptn Thank you for reaching out today! I do appreciate your patience, and I do apologize for the delay. I am just the person to help you in resolving any questions or concerns about a down wire! I appreciate you for bringing it to our attention to have our local team to address.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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