Lines doen

@user_qznjq0 Thank you so much for reaching out about this concern. If you have not been helped, we would be happy to get that going for you right away. To get started just send us a direct message with your full name and the address where the line is located. 

1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.