Visitor

 • 

1 Message

11/09/2026 5:33 PM

Lines and pole

The comcast lines that feed my home come from a pole that is in the middle of my yard.  About 8 years ago the state widen a road and added a pole outside of my yard.  The power company moved their lines from the old pole to the new one but Comcast never did.  I would like the my Comcast line run from the new pole to my home and the old wires removed from the old pole so I can remove the old pole.  How can I make this happen? Hopefully sooner rather than later.

Thank you,

Mark [Edited: "Personal Information"]

Oldest First
Selected Oldest First

Official Employee

 • 

3.8K Messages

27 minutes ago

 

user_k9w5a8 Thanks for reaching out to us here on Forums for assistance with getting a line to your home from the new pole to allow you to remove the old one as just our line is currently left to be removed. I can help put in a ticket to get this work completed for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

forum icon

New to the Community?

Start Here