Visitor
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1 Message
Line
It has been almost a month since my yard has been marked to get the line buried. I would like someone out tomorrow to bury this and I would like credit added to my account. This is causing issues with me mowing and a trip hazard. Nothing has been scheduled and I am not happy that I can’t mow my yard that my kid tripped over it and bruised her leg because your team has failed to bury this line.
EG
Expert
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117.5K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlyssaA
Official Employee
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2.6K Messages
4 hours ago
Good evening @Kgerholdt, and thank you for reaching out on our Community Forums—we appreciate you taking the time to contact us. We’re sorry to hear that your line has not yet been buried, and we appreciate you bringing this to our attention, as customer safety is very important to us.
We’d be happy to check the status of your line burial request and help ensure it’s properly addressed. To get started, please send us a Direct Message with your first and last name and the service address associated with your account.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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