Visitor
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4 Messages
Line tap.
Need corporate escalation regarding ongoing physical line tampering and equipment theft at the pole. Standard trucks are being evaded. Requesting an official employee to open a secure direct message thread.
Visitor
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4 Messages
Need corporate escalation regarding ongoing physical line tampering and equipment theft at the pole. Standard trucks are being evaded. Requesting an official employee to open a secure direct message thread.
XfinityRoberto
Official Employee
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2.6K Messages
8 hours ago
Hello and welcome to Comcast! Thank you so much for reaching out to us regarding your recent cable theft. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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EG
Expert
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122.1K Messages
2 hours ago
Concern moved here to the Customer Service help section.
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