New Poster
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2 Messages
line repairs
My line was cut and the end piece that is attached to my house keeps coming off.
New Poster
•
2 Messages
My line was cut and the end piece that is attached to my house keeps coming off.
EG
Expert
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110.2K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAnthonyT
Official Employee
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1K Messages
1 year ago
Hey there! Thank you for bringing this to our attention, we definitely want to get this fixed for you asap! Are your services out right now or are they still up? Please send a DM to XFINITY SUPPORT with your name and address.
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EG
Expert
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110.2K Messages
1 year ago
@wlaurie
Here's how to send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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