1 Message
Line repair not following through
Hi there! A few weeks ago I had an appointment with an Xfinity tech in which they diagnosed the the internet issues I'd been having for the last month and a half were due to a fault in the line. They said that others would come out in the next two days to make repairs, however no such thing has happened and the issues still persist. I'm just wondering what I should do about this, if there is anyone I can contact to confirm that the repairs were in fact scheduled, or if I should simply have another appointment with a tech person. I would be happy with anything at this point, as Xfinity Assistant has nothing regarding the subject and trying to call customer support only leads me to a text to speech version of it.
XfinityBenny
Official Employee
•
790 Messages
10 months ago
@user_98r9je It can take up to two business weeks, as long as there are no delays and such for the work. We can look into it to check the status. Send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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