Hi @user_lmk65j, thank you for connecting with us about this. We can definitely get a technician out to your home to look into removing the line. Just to ensure we are on the same page, there is a $100 non-refundable visit fee. This fee applies for the evaluation itself, so it will still charge even if the technician finds that the move isn't possible. Would you like to proceed with setting up the appointment?
XfinityQuemekia
Official Employee
•
1.4K Messages
6 hours ago
Hi @user_lmk65j, thank you for connecting with us about this. We can definitely get a technician out to your home to look into removing the line. Just to ensure we are on the same page, there is a $100 non-refundable visit fee. This fee applies for the evaluation itself, so it will still charge even if the technician finds that the move isn't possible. Would you like to proceed with setting up the appointment?
0
0