Visitor
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1 Message
line relocation survey for encroaching line
Hello,
I am writing to formally request a line relocation survey and coordinate a utility line move on my property located in North Hampton, NH.
We are currently in the process of building a new contemporary ranch home on our property. There is an existing buried Comcast service line that runs directly through the active construction footprint of our new house.
Please note the following critical details regarding this line:
- Serves a Different Property: The existing line currently runs across our land to service a neighboring home; it does not serve our property since there is no house on the lot yet.
- No Easement: A review of our property records indicates that Comcast does not possess a formal utility easement authorizing this line’s current path across our deeded property.
- New Connection Needed: In addition to rerouting the neighbor's line out of our construction zone, we will also require a brand-new connection established for our new home once the build is ready.
Because active construction is pending, this is a time-sensitive matter. We need a regional construction coordinator or field technician supervisor to contact us as soon as possible to review the site, map out the reroute, and provide the next steps.
Thank you, and I look forward to your prompt response to get this scheduled.
XfinityRichard
Official Employee
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3.8K Messages
1 month ago
Good morning @user_44xa39 , and thank you for reaching out. I understand the urgency of this matter, especially with active construction underway. Please send us a DM with your full first and last name and the complete address. Once we have that information, we can help get the appropriate team engaged to review the request and determine the next steps. We look forward to assisting you further. 😊
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• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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XfinitySara
Official Employee
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3K Messages
26 days ago
Hey, @user_44xa39! We've been working with our local team, but we haven't heard from you in a while. Just checking in! I want to make sure progress is being made, especially after our tech was out a couple of weeks ago, and you've all been working together to have that line relocated. Feel free to reply here, or meet us back in DM, when you get a chance. Thank you!
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XfinitySara
Official Employee
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3K Messages
4 hours ago
Hello again, @user_44xa39! We've just heard from the team involved in getting this done for you that all the work should now be complete, which is wonderful news! Please let us know how everything went and/or if you need anything else in the next day or two. Otherwise, we recommend creating a new post if something else comes up down the road, and our team remains here to support you (always) ❤️ Thank you so much for your time on this and your patience with us. It is greatly appreciated :)
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