Visitor
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2 Messages
Line on poles down
Xfinity line on poles down at my property. I am NOT an Xfinity customer and cannot and will not sign in or create an account to report the issue.
Visitor
•
2 Messages
Xfinity line on poles down at my property. I am NOT an Xfinity customer and cannot and will not sign in or create an account to report the issue.
XfinityEricB
Official Employee
•
3.7K Messages
9 hours ago
user_9mffsh Thanks for reaching out to us here on Forums to report a downed line we need to get fixed. I can certainly help get a work order in for you, and happy to help! I will need a direct message to gather location information and contact info from you for the request please.
Can you send us a direct message with your full name, and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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