Line not buried been siting in my yard for months

Hey there, @user_501128! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the line at your location, it certainly is not what we want for our customers. I would be more than happy to look into the account and share any details regarding the line bury. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

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https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514