Hello @user_qng2vo Appreciate you reaching out and letting us know about the cable. We can certainly assist you with getting this corrected. Can you please first send us a direct message with your full name and the service address?
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
XfinityMatthew
Official Employee
•
1.5K Messages
2 hours ago
Hello @user_qng2vo Appreciate you reaching out and letting us know about the cable. We can certainly assist you with getting this corrected. Can you please first send us a direct message with your full name and the service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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