rb61590's profile

Visitor

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1 Message

Thursday, April 24th, 2025

LINE NEEDS TO BE BURIED

we had a line replaced over 6 months ago. We had appointments scheduled multiples time to have it buried and all have been cancelled. I have not heard anything in over 2 months now. they need to be buried. 

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Expert

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114K Messages

6 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.1K Messages

6 months ago

@rb61590  , Thank you for reaching out to Xfinity Support. I would be happy to assist you. During the winter months, we are not always about to bury the lines depending on your location and the weather. Let's see what is causing the delay. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

(edited)

Visitor

 • 

1 Message

8 hours ago

I had an install for fiber internet in August and am still waiting for the line to be buried. I'm trying to get an update on when this will be taken care of. My address is <Edited: Personal Information>

(edited)

Official Employee

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292 Messages

Hello @user_bituoq I understand the importance of making sure line is buried as soon as possible. I need you to only send personal information in a Direct message for your safety. If you can remove your, please do. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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