Visitor
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1 Message
LINE NEEDS TO BE BURIED
we had a line replaced over 6 months ago. We had appointments scheduled multiples time to have it buried and all have been cancelled. I have not heard anything in over 2 months now. they need to be buried.
Visitor
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1 Message
we had a line replaced over 6 months ago. We had appointments scheduled multiples time to have it buried and all have been cancelled. I have not heard anything in over 2 months now. they need to be buried.
EG
Expert
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114K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2.1K Messages
6 months ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_bituoq
Visitor
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1 Message
8 hours ago
I had an install for fiber internet in August and am still waiting for the line to be buried. I'm trying to get an update on when this will be taken care of. My address is <Edited: Personal Information>
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