Visitor
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1 Message
Line needs relocated
We need to have our line relocated in our yard. When 811 marked our yard the report stated no line in excavation area for Comcast. The digging began today and now the line was cut. We need it repaired.
Visitor
•
1 Message
We need to have our line relocated in our yard. When 811 marked our yard the report stated no line in excavation area for Comcast. The digging began today and now the line was cut. We need it repaired.
XfinityRay
Official Employee
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3.9K Messages
18 hours ago
Hi there, @user_x44aew. You are at the right place for assistance. I am sorry to hear 811 did not mark the line. If your service is offline we will set up an in home visit. They can run a temporary line to get your service working ASAP. The line team would come back later to install and bury the permanent line.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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