Line installation request

Hello @user_8ex1ez, thank you for taking the time to reach out on social media.

You've reached the right department, and I'd be happy to help with getting your services reconnected.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hi Jeff, thanks for providing your account information and for taking the time to work with me today.

To complete the account authentication, I'll need to send you a verification text message or email with a six-digit code to the phone number or email address listed on the account. The code will expire after 15 minutes. Is now a good time to send the code? If so, would you prefer an email or text message?

Great! A six-digit code has been sent to the phone number listed on the account. Can you please provide the code?