mtonkinson1's profile

New Poster

 • 

1 Message

Wed, Sep 16, 2020 5:00 PM

Line hit by tree company. Cannot contact Comcast to have line fixed.

I still have internet but my line was knocked loose by a tree company while they were removing a tree. I cannot find anyone to contact. I put in a ticket saying it was a trip hazard as this was the closest option to my situation and it was simply marked by Comcast as resolved without anyone from Comcast even looking at it. I need it fixed since it will eventually break and I will lose my interent connection. I'm surprised I'm still able to connect. It needs to be fixed ASAP but cannot find any contacts.

Responses

XfinityJoeB

Official Employee

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6.9K Messages

1 y ago

Hi mtonkinson1. Thank you for visiting and posting on our Forum. I can assist with submitting a ticket to alert our local Line Maintenance team to come out and make necessary repairs to the cable line. Please reach out to me via private message and include your full name and service address so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 

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