Line hanging

Question

There is a line hanging from the pole & across the road at [Edited: 'Personal Information'].  The fire dept came out & moved the line out of the road & said to call Xfinity.  The line is still hanging on my neighbors house & hangs really low in the street.

EG · Answer

The concern is not 'Home Security Devices And Equipment' help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityGabriel · Answer

user_w4kzx9, Hi there! Thanks for bringing this to our attention. I can understand why this is concerning, especially since the line is still hanging low and impacting the street and your neighbor’s home. Safety is our top priority, and this shouldn’t be left unresolved. You've knocked on the right door over virtual land. We will take ownership of this and get this routed to the proper field team right away, so the line can be secured and addressed as quickly as possible. To make sure this is handled without delay, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you’re able to share a photo as well, that can help speed things up, but it’s not required. I appreciate you taking the time to report this, and we’ll stay with this until it’s taken care of.

Customer Service

user_w4kzx9

Line hanging

EG

XfinityGabriel

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