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SuprXr
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Regular Visitor

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4 Messages

Monday, June 2nd, 2025 2:49 PM

Line hanging down in yard

My xfinity line from the pole to my house is hanging down in my yard across my driveway after a recent storm. I need it to be fixed ASAP as I have a concrete delivery scheduled soon and the line is blocking the path of the concrete truck.

Question

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Updated 

15 days ago

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XfinityEricB

Official Employee

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2.3K Messages

26 days ago

 

SuprXr Thanks for reaching out for help with getting a ticket in to get your line put back up where it belongs. You have come to the right team to get this put in for you to get it fixed as soon as possible, and I'm happy to help! 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_f5r1rs

Visitor

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2 Messages

I am not an Xfinity customer, but your line is down in my yard. I have reported this three times, and at this point I am just going to go out with an axe and cut the line. This line allegedly serves over 400 homes, so I assume that will get your attention. Why is it such a problem to report this issue when I am not an Xfinity customer and do not have an account to log into? I can be reached at

[Edited: "Personal Information"]

(edited)

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15 days ago

0

XfinityAbby

Official Employee

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291 Messages

Hello @user_f5r1rs. Thank you for letting us know about this. We would like to get this taken care of right away. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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15 days ago

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XfinityQuemekia

Official Employee

 • 

256 Messages

26 days ago

Thanks again for being a part of our Xfinity Community Forum @SuprXr. We are happy to be able to assist you with your concerns with your line. 

Please remember, if you need anything else or have any other questions, please feel free to author another new post, we will happily assist you. 

Don’t forget to check out Xfinity Rewards, take advantage of being a loyal customer and enjoy the perks: https://www.xfinity.com/rewards.

Have a great rest of your week.👍

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