Visitor
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1 Message
Line Hanging Dangerously Low
The cable line from the post to my house is hanging dangerously low thanks to the heavy snow/slush that has hit my house. It looks like a tie of some sort that kept it tight came off and now it’s in a big loop close to ground level across a road. It’s only a matter of time before a vehicle hits it. How can I report this so someone can come and get it hung properly again.
XfinityPaula
Official Employee
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2K Messages
4 hours ago
Hello user_mf7mu2! Thank you for reaching out to us here on our Xfinity Forums and for reporting this low hanging line. You found the right team for help! I will open a request for our local team to come out and remove the hazard. They may need to raise or replace the line, but we will make sure it's taken care of.
Can you please send us a direct message with your name and service address / location where the line is damaged?
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
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