Visitor
•
1 Message
Line Fell Onto Road, Caused Traffic Issue, Cops Cut Line
Woke up to this incident in the title. The line was wrapped around the utility pole while the rest of the line is hanging from power lines and then runs along the ground to my house. I have been without service since the 26th. I have tried to call in, but can't get past automated service and when I go through live agents, they try to sell me stuff instead of resolve my issue. I managed to get a repair person out on the 29th who took 1 look at the huge mess, said he can't do it and needed to put in a special ticket and I'd receive a call in 1-2 days to schedule an appointment. I did not receive one. I need a specialist who can do work at the electrical pole. I have had nothing but a terrible time trying to get the correct service to resolve my issue.
XfinityLinda
Official Employee
•
1.9K Messages
14 hours ago
Thank you for meeting us here in our community about the downed line, @user_skn02. I can see how frustrating this has been. You've reached the right team to assist and look into these tickets for you. For that, I'll need your name and complete service address in a Direct Message. I look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
0