Visitor
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1 Message
Line Fault - Continuing Problems
A ground tech assessed our block on Aug 5th for a line fault on our backyard distribution pole (serving residential + commercial accounts). Midday heat is pushing upstream power back up to 49.3 dBmV and Channel 45 (722 MHz) is racking up millions of correctable errors. The tap has not been replaced. Please check the status of the Plant Maintenance Ticket and give me an ETA for the line crew.
XfinityRaul
Official Employee
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3K Messages
5 days ago
@user_c1lld2 Thanks for reaching out to us via Forums. I would be more than happy to review the status of this plant maintenance ticket. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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