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user_gln06l
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Monday, June 29th, 2026 7:47 PM

Line Dropped

I have a line coming from a pole to my store that is no longer an active line. We are building an addition and going to underground utilities so this line needs to be removed. Can I get someone to remove this line? 
[Edited: "Personal Information"]

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XfinityMarcus

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2.2K Messages

2 hours ago

user_gln06l thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to have a line removed that is no longer in use. Have you already verified that the line in question belongs to Comcast and not a different local company in the area?

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user_gln06l

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2 Messages

The line comes from the pole and goes into a box that says Xfinity 

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2 hours ago

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XfinityMarcus

Official Employee

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2.2K Messages

user_gln06l I appreciate you sharing that additional information for us. Let's see what we can do to get the line addressed for you. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
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