1 Message
Line Drop
This company is absolutely outrageous. I have been waiting for 5 weeks for a completed line drop in my yard at my new home. It has been so frustrating as I am now being charged by my HOA. It has become my part time job to make phone calls nonstop to no avail and only to receive lies about the timeline. I have had about eight "appointments" where no one showed up. Please someone let me know if you have any reference as to how to move forward as I am extremely frustrated and expect much better service/ basic respect.
XfinityTony
Official Employee
•
816 Messages
1 month ago
@E82L91 Hello and welcome to the Xfinity Forums. I am sorry to hear about the hassle you've had trying to get this job completed. Please, allow us to step in and get this fixed for you. Can you send a DM to Xfinity Support with your full name and address? We can take a look at the job in our system and get it back on track.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
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•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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