Visitor
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1 Message
Line Down
I have a line down from a storm two days agon that has pulled the siding off of my house. I am not able to get a technician out until Saturday and this is not acceptable. I am not able to reach a real human and I am getting extremely frustrated with this. I want this fixed before it ruins any more of my home and do not want to wait until Saturday.


XfinitySeth
Official Employee
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1.5K Messages
5 hours ago
Hey there user_61ufjc, and thanks for stopping by our community for help! Whenever there are down lines that could potentially pose a hazard in any area, we always want to be made aware of the issue so we can have the line repaired or replaced as soon as possible 👍 While I can't guarantee that we would be able to get our local teams in the area out sooner to you than Saturday, we are happy to take a look!
To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.
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