Visitor

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1 Message

Wednesday, August 12th, 2026 6:21 PM

Line down

Line is down so when the outage is repaired our internet will still be out

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Official Employee

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3K Messages

48 minutes ago

Thank you for reaching out here about that line issue. I will be happy to look further into that from here, and get that reported for you. In order for me to get that set up, I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

How to: Direct messaging within the forum | Xfinity Community Forum

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