user_9zmvoh thank you for using the Xfinity Community Forums page to reach out today. I understand that there is a downed line on your property that we need to get addressed as quickly as we can. Are you certain that this particular line belongs to us?
user_9zmvoh I appreciate that additional information, let's see what we can do to get this addressed for you.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
Expert
•
119.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
XfinityMarcus
Official Employee
•
2.3K Messages
1 hour ago
user_9zmvoh thank you for using the Xfinity Community Forums page to reach out today. I understand that there is a downed line on your property that we need to get addressed as quickly as we can. Are you certain that this particular line belongs to us?
2
0