Visitor
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1 Message
LINE DOWN
A line is down in my driveway. Why is it impossible to get someone on the phone to address this issue? I've seen posts in this forum and the response says to send a DM, but I don't have that option here. This is so frustrating.
XfinityAngie
Official Employee
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2.4K Messages
7 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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