Line down

user_cjs1o3 Hello, and thank you for reaching out via our Xfinity Community Forums. I understand you're having an issue with an old line from your house that's lying on your fence. I apologize for any inconvenience this may be causing.

To help me schedule a technician to disconnect the old line, could you please send me a direct message with your full name and service address?

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it