1 Message
line down
Had a small tornado pass through the yard July 15th. Took down our power lines and cracked a power pole. ComEd had the pole replaced and pulled a new line by 9PM on the 16th. It is now Aug. 29th. The Comcast Line is still hanging about 4 feet above the grass in our backyard. We have contacted Comcast multiple times to address this issue. The last repair ticket [ticket number] was closed because the technician 'COULDN'T FIND A PROBLEM!'. This line is low enough for our Grandchildren to hang on.
EG
Expert
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110.3K Messages
8 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.7K Messages
8 months ago
Thank you for reaching out to us here @user_chnx0y. That is definitely an issue we can look into from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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