Visitor
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1 Message
Line down
A tree fell during the storms and took down the xfinity cable. I, along with my neighbors have had no internet since Saturday morning. The line is laying in our back yard. However, xfinity will not let us report an outage. They keep telling us there is nothing wrong and that there are no outages in our area. It’s getting ridiculous!
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcos
Official Employee
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2.3K Messages
2 years ago
Hello @amtodd20, I really appreciate you already trying to report this and take the steps on your end to get your service restored. My team can definitley help you with your downed line, you came to the right Forum for help 😊. I'll need to take a closer look at your account for this one, so I'll need to find it first. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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