Line down at [Edited]

Macfearless thank you for informing us of the downed line. We want to get this addressed as quickly as possible. Can you send over a direct message with your full name and complete service address for me? 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.