Visitor
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1 Message
Line down across vehicle in driveway
I've reported this 3-4 issues over TWO WEEKS and no response. Can't get a human at your phone number. This is RIDICULOUS!
Visitor
•
1 Message
I've reported this 3-4 issues over TWO WEEKS and no response. Can't get a human at your phone number. This is RIDICULOUS!
XfinityQuemekia
Official Employee
•
178 Messages
4 days ago
Hello @user_7l9ouw Thanks for taking the time out of your day to post on our Xfinity Community Forum. I hope your day has been going well, other than the issues with the line being down. I'm sure if I was in your shoes having to repeatedly report the same problem with no resolution I'd be a bit frustrated as well.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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