Jlbarton1123's profile

Regular Visitor


1 Message

Fri, Dec 4, 2020 4:00 AM

Line bury

I am waiting on a line burial and can't seem to get a real update. We just purchased this home and prior to purchasing called Xfinity and asked if service was available and was told yes. I explained that this is a rural area and asked if there would be any construction needed. I was told the home was good to go for installation. Well on my install date I was told a line would need to be run underground from across the street. My wife has to work from home and I need internet. I can not get answers from calling customer support. Its going to snow soon...then what? I hope someone from xfinity actually reads this and can help.



Official Employee


2.3K Messages

6 m ago

Hello @Jlbarton1123, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate your interest in getting our services and we would love to become your service provider. I am sorry to hear about the complications you have experienced thus far with getting services installed and getting this line run. We can and would love to help! Can you please send me a Private Message including your first and last name as it appears on the account?


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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