line bury request HELP

On 08-Mar I called support to schedule a request to bury the xfinity line in backyard because it interferes with a construction project. I wasn't given a work-order for a technician visit, but was given a ticket tracking my request (ecm0000650646).

I was told that someone would reach out in 24-48 hours to schedule the technician visit. Nothing happened. I tried to contact customer service several different times and was given the same information - someone would reach out in 24 hours to schedule the technician visit. I've asked to speak to a supervisor, and still no help. I am getting very frustrated by this experience & also my project is now being delayed because of this.

What can I do to expedite this request?

Responses

EG

Expert

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110.3K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

4

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U

user_a34c0e

Visitor

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5 Messages

@EG

appointment has been scheduled for Thursday AM. Fingers crossed

2 years ago

Again

Expert

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31.5K Messages

@user_a34c0e

Keep us updated!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 years ago

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U

user_a34c0e

Visitor

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5 Messages

Unfortunately I wasn't able to get the line buried as requested. We were able to relocate it aerially so that it wouldn't interfere with the structure that we built in the backyard.

2 years ago

0

CCXavier

Official Employee

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695 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Customer Service

user_a34c0e

line bury request HELP

EG

user_a34c0e

Again

user_a34c0e

CCXavier

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