line bury request HELP
On 08-Mar I called support to schedule a request to bury the xfinity line in backyard because it interferes with a construction project. I wasn't given a work-order for a technician visit, but was given a ticket tracking my request (ecm0000650646).
I was told that someone would reach out in 24-48 hours to schedule the technician visit. Nothing happened. I tried to contact customer service several different times and was given the same information - someone would reach out in 24 hours to schedule the technician visit. I've asked to speak to a supervisor, and still no help. I am getting very frustrated by this experience & also my project is now being delayed because of this.
What can I do to expedite this request?
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.