line bury request HELP

On 08-Mar I called support to schedule a request to bury the xfinity line in backyard because it interferes with a construction project. I wasn't given a work-order for a technician visit, but was given a ticket tracking my request (ecm0000650646).

I was told that someone would reach out in 24-48 hours to schedule the technician visit. Nothing happened. I tried to contact customer service several different times and was given the same information - someone would reach out in 24 hours to schedule the technician visit. I've asked to speak to a supervisor, and still no help. I am getting very frustrated by this experience & also my project is now being delayed because of this.

What can I do to expedite this request?

Responses

EG

Expert

•

99K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

4

0

U

user_a34c0e

Visitor

•

5 Messages

@EG

appointment has been scheduled for Thursday AM. Fingers crossed

Like

Reply

3 months ago

Again

Expert

•

29K Messages

@user_a34c0e

Keep us updated!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

Like

Reply

3 months ago

0

U

user_a34c0e

Visitor

•

5 Messages

Unfortunately I wasn't able to get the line buried as requested. We were able to relocate it aerially so that it wouldn't interfere with the structure that we built in the backyard.

Like

Reply

19 days ago

0

XfinityXavier

Official Employee

•

695 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

19 days ago

0

Customer Service

user_a34c0e

line bury request HELP

EG

user_a34c0e

Again

user_a34c0e

XfinityXavier

New to the Community?