Tuesday, May 14th, 2024 9:45 PM

Line buried

I have a new construction home and since 4/30/24 I’ve had a ticket open to have my wire ran underground and buried but no one has come out yet. Yes utilities have approved and when I call I don’t get any resolution. I feel has Xfinity doesn’t care.



103.7K Messages

11 days ago

The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee


991 Messages

11 days ago


user_0w8c0r, Thank you for reaching out to Xfinity Support. Congratulations on the new home! We want to do everything we can go expedite this for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.


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