Visitor
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2 Messages
Line Burial Request
I have had an Xfinity cable laying on my lawn for two months. A crew was supposed to bury it on 7/4/26. They showed up, looked at it, and left. I called Xfinity's main telephone line and they told me to schedule a technician. I did. Then "advanced technical support" called me that what I needed wasn't a technician and they were going to cancel the technician and I needed to schedule a "SRO Outside Technician". I did and was given Reference #[Edited: Privacy] from [Edited: Privacy] as the agent. He told me I would be contacted by dispatch within 3 days and they'd bury the line. That was six weeks ago. I've had utilities on my lawn marked multiple times. I'd really like this line gone. It's a maintenance hazard, a hazard to other utilities that have tried to do work, and is a tripping liability. How can this get resolved?
XfinityMarcus
Official Employee
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2.4K Messages
6 hours ago
user_p5ky12 thank you for using the Xfinity Community Forums page to reach out today. I know having a cable laying across my lawn for such a long period of time would be a major cause for concern. Let's get this addressed for you right away.
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