Visitor

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1 Message

Sunday, July 5th, 2026 11:56 PM

Line at road into service box physically disconnected

I need a service technician to come out to the house to fix our line at the road that is old and disconnected from the box due to rusting. IT professional lives at the home and confirmed there is no issues within the home only at the road.

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Official Employee

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765 Messages

10 hours ago

We appreciate you bringing this to our attention here on the forums, j-lesniak! You've come to the right place and our team would be more than happy to get the ball rolling towards getting that line removed or refastened! Please send us a direct message with your full name, name on the account (if different or applicable), and address, and we'll get started!
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• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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• Press Enter to send your message

 

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