Limited connection in basement

Hello, I am unable to connect my devices including WiFi enabled gym equipment in the basement. They connect fine when not in thebasement. I’ve tried relocating my modem/router but then service is spotty elsewhere in my house. I’ve troubleshoot multiple times with XFINITY assistant including resenting the router. I pay for XFINITY pro and would like to get an extender for the basement.

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XfinityRaf

Official Employee

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1.2K Messages

2 hours ago

Good afternoon @user_49dtai. Besides the gym equipment, what other devices are you trying to connect in your basement?

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user_49dtai

Visitor

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3 Messages

My phone and laptop occasionally and they usually have 1-2 bars of signal

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2 hours ago

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XfinityRaf

Official Employee

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1.2K Messages

Thanks for confirming. You mentioned that you currently have XFINITY Pro, did you not receive an extender when you signed up?

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1 hour ago

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user_49dtai

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3 Messages

I believe I got one extender but my home is very large. I tried to troubleshoot with the assistant without effect and couldn’t be connected to an agent

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1 hour ago

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XfinityShawn

Official Employee

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2.2K Messages

user_49dtai We can further help you on our end today.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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57 minutes ago

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Customer Service

user_49dtai

Limited connection in basement

XfinityRaf

user_49dtai

XfinityRaf

user_49dtai

XfinityShawn

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