New Poster
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5 Messages
Limited Basic Cable - Digital Transport Adapter
Every time I have a service problem, and I call the 800 number, they keep wanting to reboot my "digital cable box", and they tell me they cannot find mine. I don't have a digital cable box, I have a "Digital Transport Adapter" because I am on limited basic cable. How do I get troubleshooting help with this device? Has Xfinity just stopped supporting it?
XfinityEricB
Official Employee
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2.5K Messages
19 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In"
If necessary Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityThomasC
Official Employee
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2.8K Messages
17 days ago
@dlt28 We want to thank you for reaching out on the Community Forum for support with your TV box issue. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!
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dlt28
New Poster
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5 Messages
17 days ago
Unfortunately the issue is not resolved. I am contacting another company today about moving my service over to them. I have been dealing with Comcast since 2011 and it has never been easy.
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