Visitor
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1 Message
Lightning strike
We had a lightning strike that blew the cover off our outside cable box and we have no Wi-Fi. Our neighbors do not have Wi-Fi either. I have no idea how to report this to Xfinity so they will send someone out. Can you help?
XfinityChelseaB
Official Employee
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2.4K Messages
6 hours ago
Hello @user_s8n7ha, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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