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user_2a0424
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Tuesday, October 18th, 2022 2:16 PM

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Lightning fried my modem and my ps5

There was a lightning storm and it struck near my home and upon inspection it seems to have traveled through the xfinity line and into my home. It blew up the modem and traveled through the Ethernet cable to my ps5. Upon further inspection the line coming from the pole (which was supposed to be ran from the pole over the trees to the house) wasn’t grounded properly and obviously the reason this incident happened. I have photos of everything and tried to speak to a representative about it and was basically told it’s not there problem. 

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4 years ago

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XfinityEva

Official Employee

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2.5K Messages

4 years ago

@user_2a0424 Thank you so much for bringing this to our attention! I hope no one was hurt and we can certainly help with your equipment and get a ticket going for the line repairs. Please send us a direct message with your full name and service address to get started. 

 

To send a direct message:

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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