Lightning damage claim

We have had an exposed orange ground cable (half signal strength, full price) and connectors for over 5 years. Multiple service technicians have come and promised to have it replaced and buried. It’s still there. Over a 5 week period, 3 separate storms produced lightning through cable into house and kill 5 cable boxes 3 modems and 3 TV’s. Multiple service calls and technicians have replaced Comcast equipment, and I have had to purchase new televisions. After many calls, many live chats and many hours wasted on getting multiple ticket numbers, I get nothing but endless run-arounds. Is there supervisor, manager or VIP that can assist this paying customer? Is there a secret number I can call?

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Responses

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Expert

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32K Messages

5 years ago

@ElkoB

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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XfinityAmira

Official Employee

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4.2K Messages

5 years ago

Hello @ElkoB, thanks for reaching out to our Digital Care Team through our Forums page. This sounds very unsettling and I offer my deepest apologies for what you have experienced around this. This is absolutely not the kind of service we strive for our customers to receive. I am a national employee and would love to further assist you with these concerns. Can you please send me a Private Message including your first and last name as it appears on the account?

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

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Customer Service

ElkoB

Lightning damage claim

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XfinityAmira

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