Visitor
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1 Message
Lighting strike
Had a lighting strike during thunderstorm and damaged some devices in the house including xfinity internet modem. How to proceed after this?
Visitor
•
1 Message
Had a lighting strike during thunderstorm and damaged some devices in the house including xfinity internet modem. How to proceed after this?
XfinityJustinC
Official Employee
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2.5K Messages
4 hours ago
Hello, @user_71ejgn thank you for reaching out over Xfinity Forums. Hope everyone in the home is safe after the thunderstorm/lightning strikes, and completely understand wanting to see the next steps regarding the damaged Xfinity gateway. We understand there things outside your control regarding the damaged equipment, I can help get that damaged equipment disabled and get you a new Xfinity gateway.
The damaged equipment can be returned following any of the helpful process here, as we do partner with UPS as well for equipment return: https://www.xfinity.com/support/articles/returning-your-equipment
To get the new Xfinity gateway, I can either ship one out to you. With it being the start of the weekend, this may cause delays and not process from the warehouse until early next week. There is a great option for me to place a store pickup if that would work better, the damaged equipment can also be returned at the same time.
- Which method would work best to replace the equipment?
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