1 Message
Lighting strike
I came back from a approximately 4 month deployment. I power down and unplug all my electronics including modems and routers. When I came back my routers and modems were bricked. Did Comcast have a lighting strike on a main cable while I was gone?
XfinityRay
Official Employee
•
3K Messages
2 years ago
Hello, @user_twdd7f. Thank you for your service to our Country and welcome home! We are glad you are back! The Xfinity app would show if there are any area problems with your service. It will run a scan and if there is nothing, work further into your modem/devices to try and find the problem. We would be happy to take a deeper look into this. We can scheduled a visit if that is needed. Is the power light on the modem on and steady, flashing, or off?
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